Service quality and financial performance analysis in low-cost airlines: an integrated multi-criteria quadrant application - Emrah Durmaz; Akan, Şahap; Şahap Akan; Bakır, Mahmut; Mahmut Bakır (My University, 2020)
Keywords: TOPSIS; Service quality; Multiple-criteria decision analysis; Robustness (evolution); Computer science; Ideal solution; Ranking (information retrieval); Risk analysis (engineering); Operations research; Operations management; Business; Service (business); Mathematics; Economics; Marketing; Artificial intelligence; 9