Evaluation of Service Quality with SERVQUAL-ENTROPY Integrated Method: Application of Eskisehir Metropolitan Municipality - Kürşad Emrah Yıldırım; YILDIRIM, KÜRŞAD EMRAH; Murat ERCAN; GEMİCİ, ESER; Sami Özcan; ERCAN, MURAT; Eser GEMİCİ; Çamlıbel, Serra Namlu; Serra Namlu Çamlıbel (My University, 2025)
Keywords: SERVQUAL; Metropolitan area; Service quality; Business; Service (business); Marketing; Geography