Consumer complaint handling in an advanced developing economy: An empirical investigation - Erdener Kaynak; Orsay Kucukemiroglu; Yavuz Odabaşı (My University, 1992)
Keywords: Complaint; Quality of Life Research; Business ethics; Consumer behaviour; Developing country; Business; Product (mathematics); Marketing; Consumer protection; Empirical research; Economics; Economic growth; Commerce; Political science; Management; Law; Medicine