Service Quality and Financial Performance Analysis in Low-Cost Airlines: An Integrated Multi-Criteria Quadrant Application - Akan, ahap; Emrah Durmaz; Bakr, Mahmut; ahap Akan; Mahmut Bakr (My University, 2020)
Keywords: TOPSIS; Service quality; Multiple-criteria decision analysis; Robustness (evolution); Ranking (information retrieval); Computer science; Ideal solution; Quality (philosophy); Risk analysis (engineering); Operations management; Business; Operations research; Service (business); Mathematics; Economics; Marketing; Artificial intelligence; 16