CONSUMERS' COMPLAINING BEHAVIOR IN TERMS OF ASSERTIVENESS AND DISCONTENT; A FIELD STUDY FROM ESKISEHIR, TURKEY - Turan, Nurcan; Nurcan Turan; Çalık, Nuri; Nuri Çalık (My University, 2017)
Keywords: Assertiveness; Likert scale; Alienation; Psychology; Scale (ratio); Social psychology; Residence; Stratified sampling; Marketing; Sociology; Geography; Mathematics; Statistics; Political science; Demography; Business; Law; 1