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Evaluation of Service Quality with SERVQUAL-ENTROPY Integrated Method: Application of Eskisehir Metropolitan Municipality

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dc.contributor.authorKürşad Emrah Yıldırım
dc.contributor.authorYILDIRIM, KÜRŞAD EMRAH
dc.contributor.authorMurat ERCAN
dc.contributor.authorGEMİCİ, ESER
dc.contributor.authorSami Özcan
dc.contributor.authorERCAN, MURAT
dc.contributor.authorEser GEMİCİ
dc.contributor.authorÇamlıbel, Serra Namlu
dc.contributor.authorSerra Namlu Çamlıbel
dc.contributor.orcid0000-0002-7824-4916
dc.contributor.orcid0000-0002-1315-9200
dc.contributor.orcid0000-0002-7654-7614
dc.contributor.orcid0000-0002-8969-3151
dc.contributor.orcid0009-0000-8618-2156
dc.date.accessioned2025-11-13T16:38:54Z
dc.date.issued2025-06-30
dc.identifier.doi10.30798/makuiibf.1593387
dc.identifier.endpage626
dc.identifier.issn2149-1658
dc.identifier.issue2
dc.identifier.openalexW4412472655
dc.identifier.startpage605
dc.identifier.urihttps://hdl.handle.net/11421/10313
dc.identifier.urihttps://doi.org/10.30798/makuiibf.1593387
dc.identifier.volume12
dc.identifier.wos001523328200012
dc.language.isoen
dc.relation.ispartofMehmet Akif Ersoy Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi
dc.rightsopenAccess
dc.subjectSERVQUAL
dc.subjectMetropolitan area
dc.subjectService quality
dc.subjectBusiness
dc.subjectService (business)
dc.subjectMarketing
dc.subjectGeography
dc.titleEvaluation of Service Quality with SERVQUAL-ENTROPY Integrated Method: Application of Eskisehir Metropolitan Municipality
dc.typeArticle
dspace.entity.typePublication
local.authorid.openalexA5024837914
local.authorid.openalexA5016152610
local.authorid.openalexA5049813838
local.authorid.openalexA5099519595

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