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Evaluation of Service Quality with SERVQUAL-ENTROPY Integrated Method: Application of Eskisehir Metropolitan Municipality

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dc.contributor.authorYILDIRIM, KÜRŞAD EMRAH
dc.contributor.authorGEMİCİ, ESER
dc.contributor.authorERCAN, MURAT
dc.contributor.authorÇamlıbel, Serra Namlu
dc.contributor.authorSerra Namlu Çamlıbel
dc.contributor.orcid0000-0002-7824-4916
dc.contributor.orcid0000-0002-1315-9200
dc.contributor.orcid0000-0002-7654-7614
dc.contributor.orcid0000-0002-8969-3151
dc.contributor.orcid0009-0000-8618-2156
dc.date.accessioned2025-11-13T16:38:54Z
dc.date.issued2025-06-30
dc.identifier.doihttps://doi.org/10.30798/makuiibf.1593387
dc.identifier.endpage626
dc.identifier.issn2149-1658
dc.identifier.issue2
dc.identifier.openalexW4412472655
dc.identifier.startpage605
dc.identifier.urihttps://hdl.handle.net/11421/10313
dc.identifier.urihttps://doi.org/10.30798/makuiibf.1593387
dc.identifier.volume12
dc.language.isoen
dc.relation.ispartofMehmet Akif Ersoy Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi
dc.rightsopenAccess
dc.subjectSERVQUAL
dc.subjectMetropolitan area
dc.subjectService quality
dc.subjectBusiness
dc.subjectService (business)
dc.subjectMarketing
dc.subjectGeography
dc.titleEvaluation of Service Quality with SERVQUAL-ENTROPY Integrated Method: Application of Eskisehir Metropolitan Municipality
dc.typeArticle
dspace.entity.typePublication
local.authorid.openalexA5024837914
local.authorid.openalexA5016152610
local.authorid.openalexA5049813838
local.authorid.openalexA5099519595

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