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Integrated Usage of the SERVQUAL and Quality Function Deployment Techniques in the Assessment of Public Service Quality: The Case of Ardahan Municipality

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dc.contributor.authorKürşad Emrah Yıldırım
dc.contributor.authorYILDIRIM, KÜRŞAD EMRAH
dc.contributor.authorAli Yildirim
dc.contributor.authorYildirim, Ali
dc.contributor.authorSami Özcan
dc.contributor.orcid0000-0002-7824-4916
dc.contributor.orcid0000-0002-7654-7614
dc.date.accessioned2025-11-13T10:40:14Z
dc.date.issued2019-07-26
dc.identifier.doi10.20409/berj.2019.208
dc.identifier.endpage901
dc.identifier.issn1309-2448
dc.identifier.issue4
dc.identifier.openalexW2964498021
dc.identifier.startpage885
dc.identifier.urihttps://hdl.handle.net/11421/4894
dc.identifier.urihttps://doi.org/10.20409/berj.2019.208
dc.identifier.volume10
dc.language.isoen
dc.relation.ispartofBusiness and Economics Research Journal
dc.rightsopenAccess
dc.subjectSERVQUAL
dc.subjectQuality function deployment
dc.subjectService quality
dc.subjectBusiness
dc.subjectService (business)
dc.subjectMarketing
dc.subjectQuality (philosophy)
dc.subjectConfirmatory factor analysis
dc.subjectScale (ratio)
dc.subjectHouse of Quality
dc.subjectGeography
dc.titleIntegrated Usage of the SERVQUAL and Quality Function Deployment Techniques in the Assessment of Public Service Quality: The Case of Ardahan Municipality
dc.typeArticle
dspace.entity.typePublication
local.authorid.openalexA5024837914
local.authorid.openalexA5112239246

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