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Designing the airport service with fuzzy QFD based on SERVQUAL integrated with a fuzzy multi-objective decision model

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dc.contributor.authorErginel, Nihal
dc.contributor.authorNihal Erginel
dc.contributor.orcid0000-0002-8575-4965
dc.contributor.orcid0000-0001-6231-9904
dc.date.accessioned2025-11-13T09:33:37Z
dc.date.issued2017-09-10
dc.identifier.doihttps://doi.org/10.1080/14783363.2017.1371586
dc.identifier.endpage1448
dc.identifier.issn1478-3363
dc.identifier.issue13-14
dc.identifier.openalexW2755541645
dc.identifier.startpage1429
dc.identifier.urihttps://hdl.handle.net/11421/1489
dc.identifier.urihttps://doi.org/10.1080/14783363.2017.1371586
dc.identifier.volume30
dc.language.isoen
dc.relation.ispartofTotal Quality Management & Business Excellence
dc.rightsrestrictedAccess
dc.subjectQuality function deployment
dc.subjectFuzzy logic
dc.subjectSERVQUAL
dc.subjectComputer science
dc.subjectFuzzy number
dc.subjectOperations research
dc.subjectService quality
dc.subjectFuzzy set
dc.subjectService (business)
dc.subjectOperations management
dc.subjectEngineering
dc.subjectArtificial intelligence
dc.subjectBusiness
dc.subjectMarketing
dc.subject.sdg9
dc.titleDesigning the airport service with fuzzy QFD based on SERVQUAL integrated with a fuzzy multi-objective decision model
dc.typeArticle
dspace.entity.typePublication
local.authorid.openalexA5074956923

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